FAQs
❓ Frequently Asked Questions (FAQs)
Welcome to Niswah & Co.! Below are some of the most common questions we receive. If you need more help, feel free to contact us anytime.
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1. What does Niswah & Co. offer?
We specialize in premium modest wear including:
Elegant abayas
Embroidered and plain daily wear abayas
Hijabs in crinkle silk, georgette, and niqab sets
Essential hijab accessories like caps, magnet pins, scrunchies, and Turkish clips
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2. Do you offer any discounts or promotions?
Yes! Use code SAVE5 at checkout to get a discount.
We also offer free shipping on orders above PKR 3799 within Pakistan.
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3. How can I place an order?
Simply browse our collections, add your desired items to the cart, and proceed to checkout.
We offer secure payment options for both local and international customers.
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4. What is your return policy?
We want you to be completely satisfied with your purchase:
Returns are accepted within 15 days of delivery.
Products must be unused, unwashed, and with original tags.
Final-sale, discounted, or hijab accessories are not eligible for refund.
5. My item is defective or damaged. What should I do?
Please contact us within 2 days of receiving your order with pictures. We'll process a refund or send a replacement as soon as possible.
6. How long does delivery take?
Local (Pakistan): 3–5 business days
Pre-orders: Ship within 7–10 days, delivery in 2–3 weeks
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8. Can I exchange my order?
Yes, we accept exchanges within 7 days of delivery. The product must be unused and in its original condition. Shipping costs for exchanges are borne by the customer.
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9.DOES NISWAH & CO. HAVE A PHYSICAL STORE?
Currently, Niswah & Co. operates exclusively online. This allows us to serve a wider audience and keep our collection fresh and accessible to everyone across Pakistan. Stay tuned — we may have something exciting in the future!
10. How can I contact you?
We’re here to help:
📧 Email: niswahandco@gmail.com
📞 Phone/WhatsApp: 0330-4626903 or 0301-1168666
📱 Instagram / Facebook / TikTok: @niswahandco
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10. Do you accept bulk orders?
Yes, we do take bulk orders and can accommodate customization requests depending on the product. Contact us directly to discuss your requirements.
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💬 Still have questions?
We’re just a message away! Chat with us via WhatsApp or DM us on instagram